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Enhancing community engagement
through interactive GIS functionality

Gold Coast Waterways Authority (GCWA) is the statutory body that manages the extensive waterways of Queensland’s Gold Coast from south of the Logan River to the New South Wales border.

The 10-year GCWA Management Strategy calls for greater access to waterways, alongside the creation of safe areas. To achieve this, GCWA proposed a set of speed limit changes and engaged the community through an interactive map to determine public opinion.

The Challenge

Collecting detailed feedback for representative decision-making

GCWA required an ArcGIS-based, online (hosted) interactive map and community consultation solution. They needed a representative sample, with contextualised and location-specific feedback, of the region’s broad user base.

AAM assessed GCWA’s needs as:

  • To gather public opinion through a web mapping application that can identify the spatial location for which feedback applies and provide real time data for information sharing between users
  • To create a conversation with the community and key stakeholders to achieve collaborative engagement
  • To enhance user experience and increase engagement through a responsive online interface accessible on all devices and web browsers
  • To improve the quality of data and accuracy of reporting
  • To provide a fully hosted solution

The Solution

Custom-built, GEOCIRRUS-hosted web app with open feedback mechanism

Custom-built, GEOCIRRUS-hosted web app with open feedback mechanism

AAM worked with GCWA to design and deliver a web app that allows users to log in and submit location-specific comments in relation to proposed speed limit changes. The app presents a map view of proposed changes and provides a comment mechanism for the community and key stakeholders to provide their feedback, as well as read the comments of other users.

The solution was developed using ESRI’s ArcGIS mapping software and Web AppBuilder, and:

  • Is hosted by GEOCIRRUS, AAM’s complete cloud geospatial solution
  • Can be accessed on any device and web browser, providing users with a fully responsive experience
  • Includes a feedback form for users to comment against specific waterway locations and proposed speed limit changes
  • Uses bookmarks to provide map focus and detail where speed limit changes are proposed
  • Features in-app dashboard reporting which summarises public votes and comments in real time

The Result

Improved decision-making through cloud-based GIS and responsive web app functionality

AAM developed a web map for GCWA that facilitates effective community engagement by allowing users to add comments and view submissions from others to foster a virtual conversation. This tool facilitates the analysis and reporting of consultation results in real time. It also demonstrates the ability of GIS to promote an enhanced level of stakeholder participation, leading to information that supports improved decision-making and communication.

The solution was developed using ESRI’s ArcGIS mapping software and Web AppBuilder, and:

  • Improves data categorisation for real time reporting
  • Enhances mapping for location-specific feedback
  • Increases accessibility and engagement through a fully responsive solution
  • Advances community outcomes through informed decision-making

 – Wellington Aiport



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